Please read the following terms and conditions carefully before making any purchase through our website:

mydegypt.com is a private store; we sell our products directly to customers. We do not host third-party sellers on our website.

Accounts

To purchase our products through the website, you can either create an account or check out as a guest. If you choose to create an account, you are responsible for maintaining the confidentiality of your personal information and password. We reserve the right to terminate accounts that are used unlawfully or inappropriately.

Products and Prices

• We strive to display product images and prices accurately, but colors may vary slightly depending on your screen settings.
• All prices are inclusive of local taxes.
• We reserve the right to modify prices or update stock availability at any time without prior notice.

Orders and Payment

• An order is only confirmed after you receive a confirmation message via email or phone.
• We offer multiple payment methods, including Cash on Delivery (COD) and electronic payment.
• In some cases, we may request additional identity verification to ensure transaction security, particularly for large orders and cash payments.

Shipping and Delivery

• We deliver within Egypt within (2 to 7 working days) depending on the governorate.
• Shipping fees are clearly displayed during the checkout process. You can also benefit from our occasional offers, such as discounts and free shipping on select products.
• In the event of delivery delays due to circumstances beyond our control (such as weather or shipping logistics issues), we will contact you to reschedule the delivery.

Returns and Exchanges

• You can request to return or exchange a product within 7 days of delivery, provided the product is in its original condition, unused, and with all its original packaging fully intact.
• Products that have been used, washed, damaged, or cosmetic products with broken seals are not eligible for return or exchange.
• The customer bears the shipping fees for the return or exchange process, unless the error was on our part.

Accuracy of Information (Very Important)

We make every effort to ensure the accuracy of the information displayed on our website, but errors may occasionally occur. We reserve the right to correct any errors in pricing, descriptions, or stock levels, even after an order has been confirmed.

Data Protection

We respect your privacy. Your data is stored securely and we do not share it with any third party without your consent, except when strictly necessary, such as for shipping operations.

Intellectual Property

All images, designs, and content on mydegypt.com are our intellectual property and may not be used or copied without prior written permission.